Policies
Your Guide to a Seamless Experience
Appointment Booking and Cancellations
- Booking: Appointments can be booked via phone or in person. Please provide a valid contact number and email address.
- Cancellations: To avoid a cancellation fee, please cancel your appointment at least 24 hours in advance. Late cancellations or no-shows will incur a fee of 100% of the service cost.
- Confirmation: Appointments will be confirmed via email or SMS 24 hours prior.
Late Arrivals
- Grace Period: A 15-minute grace period is allowed. If you arrive after this period, your appointment may be shortened or rescheduled to avoid delays for other clients.
- Rescheduling: If you arrive more than 15 minutes late, you may need to reschedule your appointment, and a late arrival fee may apply.
Service Satisfaction
- Feedback: We encourage clients to provide feedback on our services. Complaints should be addressed within 24 hours of the appointment.
- Redos: If you are unsatisfied with our service, a complimentary redo can be scheduled within seven days of the original appointment.
Payment and Pricing
- Payments Accepted: We accept cash, credit/debit cards, and mobile payment apps.
- Deposits: A 50% deposit may be required for services over $100 at the time of booking.
- Pricing: Prices are subject to change without notice. We will inform clients of any price changes before their appointment.
Gift Cards and Promotions
- Gift Cards: Gift cards cannot be exchanged for cash. Expiry dates and terms will be clearly stated.
- Promotions: Limited-time offers and discounts cannot be combined with other promotions.
Personal Belongings
- Responsibility: Clients are responsible for their personal belongings. The salon and spa are not liable for lost or stolen items.
- Storage: Lockers are available for client use during their visit.
Health and Safety
- Sanitation: We maintain high standards of cleanliness and sanitation. Tools are sterilized, and surfaces are regularly disinfected.
- Health Conditions: Please inform staff of any medical conditions, allergies, or skin sensitivities before receiving services.
Children and Pets
- Children: Children must be supervised at all times. Services are available for children over five years old.
- Pets: No pets are allowed, except for service animals
Staff and Professionalism
- Conduct: Our staff are expected to maintain professionalism and confidentiality at all times.
- Training: We provide continuous training to ensure high-quality service and up-to-date techniques.
Privacy Policy
- Data Protection: Personal information provided by clients will be kept confidential and used solely for appointment and service purposes.
- Communication: Clients may opt-in for promotional communications and can unsubscribe at any time
Product Returns and Exchanges
- Returns: Unopened products can be returned within 14 days with a receipt for a full refund.
- Exchanges: Products can be exchanged with a receipt if defective or unsuitable within 14 days